Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to suggest an online casino we should look at? This page explains how to get in touch with Online Casinos Australia and what you can expect once you do.
What we can help with
We cover a lot of ground on this site — licensing details, bonus terms, payment methods including PayID, pokies and live dealer games, mobile compatibility and more. If any of that raises a question that our existing pages don't answer, reaching out directly is the quickest way to get clarity. Typical reasons readers contact us include:
- Pointing out outdated or incorrect information on a review, such as a changed bonus offer or a payment method that's no longer supported
- Asking about our evaluation criteria or how a particular operator was rated
- Requesting more detail on a topic we haven't covered in depth, like a specific payment method or game category
- Reporting a broken link or a technical issue with the site
- General feedback on how we can make survivalcache.com more useful for Australian players
What we can't help with
Online Casinos Australia is an independent comparison and review site — we're not a casino operator, and we don't hold player funds, process deposits or withdrawals, or manage anyone's account. If your question relates to any of the following, it needs to go to the operator directly rather than to us:
- Deposits, withdrawals, account balances or delayed payments
- Identity verification (KYC) or document uploads for a specific casino
- Login issues, password resets or account closures
- Bonus disputes, wagering queries or a promotion applied to your own account
- Complaints about a specific gambling experience
Each operator listed on this site has its own customer support team, usually reachable through live chat, email or a support line displayed on their site once you've signed up. They're the ones with access to your account and the authority to resolve those issues.
Responsible gambling support
If you're reaching out because gambling has stopped feeling fun, or you're worried about your own play or someone else's, please don't wait on a reply from us. Our Responsible Gambling page lists tools like deposit limits, time-outs and self-exclusion, along with independent Australian support services that are set up specifically to help — and they're available faster than a general enquiry to a review site ever will be.
Before you write in
A few checks that often save time on both sides:
- Search the site for the operator or topic first — many common questions about bonuses, payment methods or licensing are already answered in our reviews
- If you're flagging an error, include the page you were reading and what looked wrong — a screenshot or exact wording helps us verify it quickly
- If your question is about a specific casino account, contact that operator's own support team rather than us — we simply don't have access to player accounts
- Check our Terms and Conditions if your question relates to how we operate, our disclaimers or how we use affiliate links
Who's behind this site
You can read more about our approach to reviewing and ranking Australian online casinos, including how we handle affiliate relationships, on our About Us page. As a reminder, Online Casinos Australia may earn a commission when readers sign up through links on this site, but that never affects how an operator is rated or ranked — commercial relationships don't buy position here.
A note on the casinos we cover
The operators reviewed and compared across survivalcache.com, including those accepting PayID and other Australian-friendly payment methods, are offshore-licensed sites rather than Australian-licensed ones. If your enquiry touches on licensing status or how a particular casino is regulated, our reviews list the licensing jurisdiction and licence details we've verified for each operator — that's the best starting point before you get in touch with us for anything further.
Whatever the reason for reaching out, we read every message that comes in. We can't promise an instant reply, but we do aim to respond to genuine questions and corrections in good time.